The way that businesses work has changed exponentially in the past five years. The advent of hybrid working has launched most businesses into a period of digital transformation, with new technologies changing processes and making employees more productive. Businesses with on-premise phone systems often find hybrid working particularly challenging.

A cloud-based phone solution could end these struggles both now and long-term. Cloud phone systems offer huge benefits for hybrid workers, save costs and simplify technology. Microsoft 365 Business Voice – a cloud-based phone system designed specifically for SMBs – also offers the added benefit of integrating into Microsoft Teams; creating an all-in-one communication solution delivered entirely through Microsoft’s reliable and trusted cloud. A simple and cost-effective solution that could support your business through the pandemic and enable it to thrive in the future.

Hybrid Working with Business Voice

Businesses already set-up for cloud-based telephony have transitioned to hybrid working fairly smoothly. Their business phoneline operates as normal, existing phone numbers remain the same and employees make and answer calls from anywhere, on any device.

The integration with Teams means that calling, meetings, chat and files are all housed together in a single application, and Business Voice also includes audio conferencing so customers, vendors or suppliers can join a meeting using a dial-in number. Headsets, desk phones and other devices can be added to enable a more seamless set-up.

Reducing costs

In an ROI-driven world, reducing costs spent on technology is a priority. Using a cloud-based phone system like Business Voice can eliminate PBX maintenance costs, reduce support hours and eradicate upgrade fees. A Forrester study highlighted that 3 SMBs using Business Voice had saved over 30% in costs associated with PBXs.

Streamlining technology

Simplifying technology makes it easier for employees to use and easier for IT support to manage. Employees can enjoy a consistent Teams experience across all devices without needing to switch between software or systems. Business Voice integrated into Microsoft 365 offers a centralised set-up and management system housed within the wider M365 admin portal. As a complete cloud-based phone system delivered through Microsoft, Business Voice is secure and scalable to suit your business.

Whether you’re looking to improve your business’s hybrid working policy with a cloud-based phone system, or would like to save money and simplify, Business Voice can help. Talk to us today to get started with a trial and your business could be reaping the benefits in no time at all.  If you have any questions about the services of F1 Support then do not hesitate to get in touch and request a call back.