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Sometimes the answer to your questions is closer than you think.
Our Contracts
Do I have to sign a lengthy contract with F1 Support?
No you do not, we offer rolling month by month contracts which can be cancelled at any time. We also arrange out of contract support on a case by case basis.
Do you offer unlimited remote support?
Yes, we offer contracts which include both unlimited remote support and discounted onsite support.
Do you have a call-out charge?
No, charging starts once we start working onsite. The first hour is always chargeable, with the subsequent time broken up into 15 minute blocks
Do I need to sign a contract to receive support?
No, we can assist you on a per-project basis
Our Services
Can you host and manage my Office 365 ?
Yes we can provide and administer the full range Office 365 suites or just Exchange email. If you are new to the platform, we can also migrate your data.
Do you offer telephony services ?
No, but we work closely with trusted partners to find a solution for your needs.
Do you have experience in supporting a wide range of devices?
Yes. We support Windows client and server, OS X and Chrome OS, and can install and maintain most printers and network infrastructure.
Do you offer refurbished computers as an alternative to new ?
Yes. We have access to a number of suppliers and all come with a minimum 12 months warranty.
Email Safety
- Be very wary of opening emails from senders you do not recognise as these can contain viruses and other harmful programmes.
- Never open attachments with .exe, .vbs and .scr extensions. Only open attachments with .zip and .rar extensions when you are 100% sure you know what’s inside the file.
- Be very wary of emails requesting financial and personal information – contact the organisation before taking any action.
- The display name of an email can be faked – always examine the email address.
File Backups
- Always make regular backups of important documents to portable devices e.g. CD or USB drive.
- Before installing or upgrading your software and operating system make sure you save all of your files to an external hard drive or CD
- If you suspect a problem with your computer carry out a backup as soon as possible.
- Backups must be offline to be safe from ransomware, that means not connected to your computer or network.